Refund & Cancellation Policy
Effective date: November 4, 2026
Membership
New members have a 14-day money-back guarantee. If you're a new member and HelianWell isn't right for you, email support@helianwell.comwithin 14 days of your first membership payment. We'll refund that payment in full and end your membership. The guarantee applies once per person.
After 14 days
You can cancel anytime. Cancelling stops future charges, and you keep access until the end of the period you've paid for. We don't refund partial periods after the first 14 days, except where the law requires it.
Forgot to cancel before a renewal? Email us within 7 days of the renewal charge. If you haven't used your membership since the renewal, we'll refund it.
How to cancel
In the app, open Account > Membership and choose Cancel plan. Or email support@helianwell.com from the email address on your account. We confirm every cancellation by email.
1:1 coaching sessions
- Cancel or reschedule at least 24 hours before your session: full refund or credit, your choice.
- Less than 24 hours before, or a missed session: not refundable.
- If we or your coach cancel: full refund or a new time, your choice.
- If a technical problem on our side stops the session: we'll reschedule or refund it.
- Unused sessions in a package stay on your account until you use them. We don't refund unused sessions, except where the law requires it.
Billing errors
If you see a charge you don't recognize, or think we charged you incorrectly, email us within 60 days. We'll look into it and fix any error. Please contact us first: we can usually sort out a billing question faster than a bank dispute.
How refunds are paid
Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few more days to show it.
Contact
support@helianwell.com
Betami LLC, 15410 Prairie Oaks Dr, Houston, TX 77083, USA